Enduring Purpose (My Reason For Being In Business)

To inspire, inform, and provide extraordinary service to others seeking to fulfill their real estate dreams and to protect and prosper with their real estate investment(s).

Future Focus (What am I Striving to Achieve)
• I have built such a solid track record of providing extraordinary service that 95% of my annual business comes from repeat customers, or their referrals of friends and family to me, because there isn’t anyone else who they would trust to help them.

• My business volume has dictated that I build a dedicated team to better serve my clients, and our team is organized, integrity-driven, and having fun helping others

• Our team and our website have become the “go-to” resource centre for real estate and home ownership information in Brantford and the surrounding areas.

• We give back to our community with our time and our money

• We are continually focused on learning so that we can bring more value to our clients, and more fulfillment in our own lives.  We are constantly striving to be the best we can be.

My Values (Who I Am)
• Service Oriented – I need to feel I’ve helped others
• Integrity Driven – honest with myself, honest with others, and doing the right thing
• Family Oriented – My wife and family come before anything else
• Humbly Generous - Giving is more enjoyable than receiving
• Committed to Learning and Continuous Improvement
• Fun-loving, patient and a source of positive energy in the world
• “Such a nice guy”….I’ve heard it all my life

My Guiding Principles (What I Know)
• Every person I come in contact with deserves to be treated with patience, honesty, respect and dignity.

• Trust and communication are everything in a relationship whether it is business or personal

• By being of service to others, bringing value to my clients, and by doing the right thing for the right reasons, I will live a happy and fulfilling life, and my business will grow and be self-sustaining

• There is an abundance of wealth in our industry and in our community – there’s more than enough to go around – so there is no need and no place for cut-throat and unethical behaviours when dealing with clients, fellow realtors, or the public.

• With the proper planning, guidance, and knowledge, investing in real estate will improve anyone’s financial net worth

My Practices (What I Do)
• I provide my clients with positive, memorable experiences before, during, and after their real estate transaction.  It is my goal to make every client a lifetime client of mine.

• I work hard and work full-time to help my clients achieve their goals, and I do so with a patient, kind and genuinely caring demeanor. 

• I care  - for my clients and for my community, and about doing what is right for them

• I listen twice as much as I speak - there is a reason we have 2 ears and only one mouth.  Understanding my clients’ situation and their needs is important to me.  I maintain open and timely communication.

• I operate a systems-based business which ensures consistency of service, and attention to appropriate details and deadlines.

• I make a substantial annual investment in a real estate coaching program and other educational seminars to continually improve myself and my business, ensuring that my clients have access to cutting edge technology and techniques

• I gratefully acknowledge referrals made to me, and provide my best service to them because I understand that my actions reflect not only on my business, but on the valued client that referred someone to me.

• I give back by donating a portion of every sale to the Children’s Miracle Network, and by volunteering with various charitable and not-for-profit organizations in the city, and/or participating in their events.

My Commitment
I promise to be true to my Enduring Purpose, make every possible effort to achieve my Future Focus, and take consistent action in line with my Values, Guiding Principles and Practices.